Lloydshare is a Panamanian company that works in partnership with selected Vacation Ownership Resorts across Mexico and the Caribbean, offering an exclusive and unique Loyalty Repayment Product to Vacation Ownership Members. Lloydshare Limited Inc. is an international member of the American Resort Development Association [ARDA], a member of Amdetur [Association of Mexican Tourism Developers] Convention held in Mexico every year, as well as a proponent of the ACLUVAQ [Asociación de Clubes Vacacionales de Quintana Roo] forum.
How Lloydshare Benefits Vacation Ownership [Timeshare] Resorts
Exclusive and high-quality Vacation Clubs are amongst the world’s most popular holiday choices and can represent fabulous value. However, they are inherently a long-term investment, often representing a significant commitment.
No matter how luxurious the facilities, many resorts find that individuals lose their enthusiasm as years pass, members age and their personal circumstances change. There is a business need to retain members that return reliably each year, paying the maintenance fees that continue to fund growth and investment, as well as supporting the local economy and levels of employment. By offering a product that encourages and rewards members for maintaining their Vacation Ownership, each Lloydshare sale has a direct benefit for host resorts.
How Lloydshare Benefits Vacation Ownership [Timeshare] Members
The Lloydshare Loyalty Repayment Plan complements the decision each Vacation Owner has taken to invest in securing those much-needed vacations each year. It provides a direct inducement to get the most out of the investment year after year. Specifically, it provides the opportunity to claim back, subject to Terms and Conditions, the entire cost of the linked membership. Liaison with Lloydshare is key throughout the lifetime of the plan, and the regular communication can provide additional benefits and assist with marketing and information sharing, as well as providing a channel for feedback. Lloydshare only works with resorts that fully conform to industry standards.
The Lloydshare Business Plan
The Lloydshare Team originally came together representing over 50 years’ experience within the Vacation Ownership industry. This experience provided the direct insight into one of the industry’s greatest challenges – customer retention. Industry records confirm that a high proportion of members do not keep up their memberships for the full term. Not all loyalty products are guaranteed to succeed, as market research has demonstrated that there are many reasons why individuals, and families, will not stay on board. In recognition of the traditionally high and proven levels of breakage, and by requiring strict compliance to its terms and conditions, Lloydshare designed a product to link to the Vacation Ownership sale, the Lloydshare Loyalty Repayment Plan.
Lloydshare has calculated that a financial reward could be offered to that proportion of members who met the required standards of loyalty and compliance throughout the term because of the continuing proportion of those who would fail to do so.
The fractional cost of a Lloydshare Plan, when compared to the cost of Vacation Ownership, may appear minor to some members; No plan will succeed in persuading every member to stay on board throughout their membership term. But Lloydshare has calculated that a significant proportion will do so, and the regular liaison of Vacation Ownership members with Lloydshare Customer Services is proving us right! To date, Lloydshare has never failed to honour an eligible customer claim.
While margins are tight, the Lloydshare approach succeeds because it is streamlined and efficient. The benefit we provide to resorts means that Lloydshare does not need a sales team to market our product. Sales teams marketing Vacation Ownership also market our product as an add-on, or within the sales price, because it enhances the value of their own sale and makes purchase more appealing to new customers.
Lloydshare Customer Service
As Lloydshare operates within narrow profit margins, our expert, dedicated team is not focused on sales – sales are left to resorts. Resorts are supported in servicing Lloydshare contracts by our Regional Directors. Our Customer Service Team focuses only on maintaining records and providing a courteous, responsive service to our registered clients. Upgrades excepted, we do not accept direct sales. All our products are linked to Vacation Products marketed by third parties. Lloydshare is not directly connected to any Vacation Resort, nor does it represent any Vacation Resort. Registered clients seeking to engage with Lloydshare should always do so via our Customer Services and not the Resort Customer Services. As our Terms and Conditions explain, there are minor obligations placed on our clients to assist with our streamlining and our administration. It is imperative to protect the success of the company and guarantee our ability to pay out on every valid claim. However, we remain committed to providing our clients with top quality customer service in keeping up with the highest industry standards.