Helpful Hints & FAQs

I’m new to Lloydshare. What’s the enrolment process?

When Lloydshare Customer Services Team is notified of a new client, we are always provided with your registered home address and your email address. The first thing that happens is that you’ll receive an email asking you to confirm details of the other personal data we’ll be keeping on you, such as your contact phone number. Lloydshare takes the security of your data protection very seriously, and it is important to ensure the data we hold is accurate right from the start. You should respond confirming the data details as soon as you can, in order to ensure you are successfully enrolled without delay. This is your opportunity to change the email address we have been given if you want to use another email address as your primary means of contact with Lloydshare. Normally there is one email address used, even if there is more than one Plan Holder. A change of email can be arranged at this stage without your having to go through the strict security process that is applied if you change it after being enrolled. Once you have replied to the data check email, you should receive a Welcome Pack by mail within one calendar month. Your Certificate will be included.

PREMIUM paying clients only

If we don’t hear back to our data check email within one month, we will proceed to send your Certificate to your registered home address, so that you have it and it can studied, in good time. Therefore if you have not received a Plan Certificate within 2 months of becoming a Lloydshare Client, you should report this to the Lloydshare Customer Services Team without delay.

How exactly do I register a claim for the money?

The Claims Process is shown on the reverse of your personal Certificate. Once the maturity date has passed, simply mail us at our US Forwarding Address, saying that you wish to register your claim, enclosing copy ID for all Plan-holders, and enclosing the original Certificate. All Plan-holders should sign the letter to make the claim.

The Claim must be registered within the timeframe stated on your Certificate.

What if I forget to claim on my Lloydshare Plan in good time?

Your claim must be registered within the claim period specified on your personal Certificate – this will be a set, but substantial, period following the Maturity Date. Instructions for how to register your claim are written on the reverse of your Certificate. Claims will not be accepted after that period, as the Claims Process falls within a deadline. The reason for this is that a significant passage of time after a Plan has matured is likely to jeopardise our ability to conduct any necessary Validation Checks with due thoroughness, also the passage of time may make it increasingly challenging for clients to source any necessary documents needed. Most Lloydshare Plans run alongside the complete period of the associated Vacation Ownership, and at the claim stage, many clients may no longer be members at the partner resort. The viability of our continually paying valid claims relies on our streamlined working practices, strict adherence to policy, and a degree of cooperative input from our clients. In return, Lloydshare is providing very generous returns to every successful claimant and needs to plan for upcoming pay-outs, year by year. Backdated claims cannot be entertained, and once the claim period elapses, your Certificate will have no value. We therefore recommend that our clients should focus on the Claims Process in detail as the Maturity Date approaches.

How do I change my registered email address with Lloydshare?

If your email address registered with Lloydshare needs to be changed for any reason, you may attempt to email us from an unregistered address. We are unable to communicate with you by email until a new email address is correctly registered. To do this, please mail us a letter to confirm the new email address and include for security proof of identity and address.  We will email an acknowledgment to your new email address to confirm we have updated our records.

You should always explain why these changes are being made. There may be other security measures to satisfy. Once the change is registered, we will only deal with that email address for you. Clients cannot have multiple individual email addresses registered, but more than one client can have the same email address registered with us.

Lloydshare offers a Beneficiary facility. How does that work?

Many nominated beneficiaries wrongly assume that our product is a type of life assurance that guarantees an automatic pay-out on the death of the Plan-holder/s. However, as our clients will understand from their certificate that the Lloydshare Loyalty Repayment Plan [formally termed the Lloydshare Deferred Annuity] is a loyalty repayment product linked to Vacation Ownership at one of our Partner Resorts. The Plan runs alongside a continuous active membership for the entire duration of the Lloydshare Plan.

Acceptance of Lloydshare’s Terms & Conditions is required; it is essential to understand the obligations that fall on you if you enter into a beneficiary contract with Lloydshare. In the event you apply to activate a beneficiary status, full details will be supplied. Failing to adhere strictly to the Terms & Conditions may jeopardize a successful final claim.

What if a Plan-holder dies, and there is a surviving joint Plan-holder?

In the event of the death of a joint Plan-holder, all rights pass to the surviving Plan-holder. A surviving Plan-holder may opt to change the nominated beneficiary at any time during the lifetime of the Plan. A beneficiary cannot activate beneficiary rights to a Lloydshare Plan while any Plan-holders are still alive. When the death certificate is received by Lloydshare, we issue a confirmatory email and leaflet explaining how the change impacts the Lloydshare Plan. A surviving Plan-Holder may need to register a new email address to communicate with us.

Can beneficiaries be changed?

Certainly! Please contact our Customer Services Team for details. Joint Plan-holders must both give consent to any changes and may change the beneficiaries as often as they wish during the Plan’s lifetime.

What if joint Plan-holders split up?

It is essential to let us know of relevant changes that affect your lifestyle or status – please see your certificate for complete information as the Plan is not transferable. We have informative leaflets that can be sent to you covering how things may be affected as regards your Lloydshare Plan. For example, one of the common issues is needing to change registered means of contact, which many couples share. After a break-up, it’s often necessary for individuals to have their own email address registered with Lloydshare, as previously an email address was being shared.  This is covered by a security process for your protection. Once a split has been reported, we deal with the separated Plan-holders individually and do not treat either individual as representing the other from that point.

If I have breached the Terms & Conditions in some minor way, can I get an early indication on whether I will get my pay-out?

No claim is considered prior to the maturity date, and each claim is considered on its individual merits. Lloydshare does not give any undertakings on pay-out prior to the maturity date. Equally, any suggestion that a pay-out has been forfeited would naturally discourage a client from maintaining their outstanding membership in good standing. For this reason, it is Lloydshare policy to defer discussion of individual claims until they are registered after maturity. We remind our clients of the need to be familiar with the Terms & Conditions printed on the reverse of their Plan Certificates. We feel these are clear, brief, and simple to understand. They can be read through in around ten minutes!

Is there publicity when I get my pay-out?

Lloydshare does not share your pay-out details with any party unless required to do so for legal reasons.

 

What if I lose my Certificate and need a replacement?

The reason Lloydshare requires you to retain the original Certificate securely is that the information relevant to your plan is printed on the reverse. Not all Certificates have the same Terms & Conditions, and we honor the ones on your individual personalized Certificate. If you lose it, we can, of course, issue a new Certificate after due security, but the version may be different at that stage, and you would need to accept the new version as binding from that time. There is an administrative fee of $199 USD.

How do I know my updates have been acknowledged at Lloydshare?

The process is simple. You email us from your registered email address, and we provide an acknowledgment reply to that email, certifying that your reported update has been noted on file. Nothing further is necessary, although you may wish to retain that acknowledgment email for your own records. Our Customer Service Team cannot accept verbal reports over the phone; the update must come in writing via your registered email address, [unless you are reporting a change of email address, which needs to be done via mail as a security measure]. You should always expect to receive an acknowledgment, within 5 working days, to any update email sent to our Customer Services Team from your registered email address. If your reported change has not been acknowledged within 5 working days, please contact us by telephone, or via the contact form on the final tab of this website. Replacement certificates are not issued when you report changes, as it is the Terms & Conditions shown on your original certificate that apply to your Plan, and these are subject only to formal changes reported by Lloydshare to your registered email address.

In what sense is the Lloydshare pay-out ‘guaranteed’?

The Lloydshare guarantee is that the amount payable following a successful claim on maturity will not change, it is a set amount and not subject to market fluctuations. Lloydshare guarantees to pay every eligible claim*. Claimants are not eligible for pay-out if the requirements have been demonstrably breached. Lloydshare does not guarantee to pay ALL claims. We guarantee to pay claims where no demonstrable breaches have been identified by Lloydshare.

*Terms & Conditions apply