Clarification of our Terms & Conditions: Following a recent exchange with one of our valued clients, we would like to provide some reassurance over the stipulation to make reports of hospitalizations/rehabilitations that are included within some versions of the Terms & Conditions. Lloydshare does not require clients to include details of diagnoses or related health conditions when making such reports. Lloydshare respects client confidentiality, and only asks that clients report incidents of in-patient attendance. The reason for attendance is understood to be confidential and there is no requirement to disclose anything beyond having been an in-patient within the stipulated deadline. While Lloydshare may follow up on such reports with inquiries related to whether or not clients foresee an impact on the use of their Vacation Ownership, these inquiries do not require disclosure of personal medical history, and any information on medical history supplied will be regarded as having being submitted voluntarily, and not denoting any authority to release the information.
Lloydshare Consultancy Urges Patience – November 2021
At informal meetings and mini conferences across the industry, there has been much discussion of members cutting short their memberships in the belief that the tourist industry is not going to recover for many years. Lloydshare Consultancy representatives have confirmed that many of our clients have expressed similar concerns, but happily these are exactly the circumstances in which the value of the Lloydshare Product most clearly shows itself. Lloydshare Consultancy has urged patience at this testing time, and reminded clients that remaining loyal to the host resort is a key requirement to secure the pay-out on your Lloydshare Plan.
Terms & Conditions – September 2021
Certificates issued with 9 Series T&Cs (2021/22), Condition 9.2.4 (pertaining to currency devaluation) has been withdrawn and shall not apply.
No further action is needed by our clients with regard to that condition. If desired, confirmation of the withdrawal for individual cases will be supplied on request.
January 2021 – Resort Closures
Unfortunately, due to the Covid-19 Crisis, some Vacation Ownership resorts have been threatened with closure. As a result of this, many Lloydshare clients are concerned about their Lloydshare Plan. If the resort were to close before their Lloydshare plan matures where does that leave the client? The Lloydshare Loyalty Repayment Plan has no early surrender value, and our clients remain bound by all applicable Terms & Conditions throughout the term. However, we fully appreciate our clients’ concerns at this extremely challenging time, and the following paragraphs are offered by way of guidance on how we hope our clients will respond in the event of a resort closure.
Sadly, the threat of COVID-19 has not yet receded, with many partner resorts reporting an on-going impact. Never has customer loyalty had more meaning for the tourist and hospitality industries. So many small and knife-edge businesses throughout the world are being affected by the present restrictions and diminished travel. Lloydshare is proud of the contribution it is making to a sustainable Vacation Industry. While we can make no predictions in the current climate, we nonetheless hope that, over the full duration of our client’s Vacation Ownerships, the present challenges will prove to represent a small cloud on an otherwise clear horizon. In these trying circumstances, Lloydshare takes this opportunity to wish all our Plan Holders and Partner Resorts the best possible holiday season!
Lloydshare Customer Service
April 2020 – COVID-19 News and Updates for Plan Holders
We have all found our lives and plans altered over the past few weeks due to the evolving crisis the COVID-19 pandemic has created. We have watched as the world goes through this pandemic country by country, and we are all dealing with daily uncertainties and concerns. These are difficult times in general and we wanted to take a moment and address all of these concerns.
In Mexico, all resorts/hotels have suspended operations for the month of April. Most resorts in Latin America have also closed sales and reservation offices. The decision to close resorts was made to “flatten the curve”, protect resort employees, guests and minimize the spread of the virus in the hope of reopening faster. Most resorts have taken measures to protect employees and provide salaries throughout the pandemic. These closures have affected call centers and reservations offices. This will ensure that your home resorts stay well maintained and in pristine condition for the eventual return of Members/Owners and guests.
Our business at Lloydshare is built on strong foundations. For the past 20 years we have been serving sales centers, resorts and our Plan Holders alike, providing quality service to all. Your Lloydshare Plan is secure, and when the time to utilize your benefit comes, we will be here to assist you! While our offices are closed, all of our staff members are working remotely to help provide service and answer all questions and concerns that arise. We know that now is not a time for travel. But we also know that your home resorts will look to welcome you back with open arms when these days are behind us.
Until then, from our family to yours, stay safe, stay healthy and we wish you well!
Lloydshare Customer Service
February 2020 – Introducing CCR Numbers!
The following change relates to Lloydshare’s response to client reporting, and has not affected the Terms & Conditions of any Lloydshare Product.
As our clients will be aware from their personal Plan Certificates, and the details provided on this website, the Terms & Conditions of all of our products require the timely reporting of specific life changing events that could potentially affect your use of the associated Vacation Club Membership, or other changes, such as contact details. The reporting of these things must, for audit reasons, always be done in writing from your personal email address registered with Lloydshare, and your report should always be acknowledged in writing by Lloydshare Customer Service [please note that our Service Delivery Standard for answering emails is two working days]. Telephone reporting has never been accepted, and please see our Frequently Asked Question section for confirmation of the process to follow if you wish to change your email address registered with Lloydshare.
The above process does provide a robust, mutually accessible audit trail demonstrating the date on which a change has been reported. We at Lloydshare do appreciate that email accounts do change, and that if a client needed to verify making the report at some future stage, it could prove inconvenient or tiresome to locate an email exchange from many years previously, and sometimes emails themselves are not entirely failsafe as a proof of exchange due to increasingly sophisticated styles of fraud.
To strengthen our security processes, therefore, Lloydshare has introduced a new practice with effect from February 1st 2020, of returning a Change of Circumstances Report [CRR] Reference Number for each change you notify. There are certain circumstances in which these numbers may not be issued when you first email us, for example if the information you have provided is incomplete and gives rise to further queries from our Customer Services Team. However, for each change of circumstances you report after February 1st 2020, you can expect to receive a CRR number as your personalized acknowledgment, and if you report a change without getting a CRR Number in return from our Customer Services Team, you should certainly get in touch. It is the acknowledgement from Lloydshare Customer Services which confirms a verified report in all cases.
The practical application of this policy change [i.e. the provision of CCR numbers in individual cases] will obviously demonstrate and highlight the process for clients making reports to Lloydshare, but this update is provided to explain the reason for the change. The enhanced security measure helps us to verify client reports in cases where this becomes necessary, and hopefully it provides our clients with greater reassurance. The issue of a CRR number is not a confirmation regarding the timeliness of a report, but an acknowledgement that a report has been made. If you report more than one change of circumstances in the same email, you should expect to receive more than one CCR Number in acknowledgment.
Lloydshare Attends ARDA World 2016
We had a great time connecting with our partners and enjoyed the company of new and old friends. We understand how important these get-togethers can be to network, look for ideas and find ways to improve our products and services.
Jan 2016 – Confirming the Success of the Lloydshare model!
We are very pleased to announce that the success of our product in increasing sales and promoting lasting loyalty has not only been recognized by new partner resorts, but has resulted in the re-introduction of an approach that was first trialed over ten years ago. As a purveyor of a Reward Program, Lloydshare faced an understandable and very natural credibility problem in its early days, with some clients, and even partner resorts, questioning whether we would remain for the long term. However, time has passed with no significant lapses in our service, and with successful claimants now receiving pay-outs, longevity is proving our credibility!
New partner resorts have taken the impressive step of purchasing from Lloydshare advance enrollment approval for their clients, as they can see from our track record how our product not only increases sales, but ensures our clients engage with Vacation Ownership for the full duration of our Plans. Many resorts are increasingly seeing the value we provide, and selected resorts have now taken forward a process of gifting our product to their clients, as they know they can effectively reap a loyalty reward themselves. Thanks to the Lloydshare incentive, resorts are assured of a reliable return of clients, and can invest and plan with greater confidence once they know their members are Lloydshare clients.
Lloydshare must emphasize, however, that no partner resort sells, or is authorized to sell, any Lloydshare product. Lloydshare clients have either purchased direct from us, or have been gifted by their resort the entitlement to enroll with us cost free, and subject to our enrollment Terms & Conditions. Notwithstanding, Lloydshare is delighted at this mark of confidence from key industry partners willing to fund the supply of our product in linkage with their own Vacation Ownership packages.
Lloydshare’s long experience and increasing expertise across the Vacation Ownership Industry is enabling our market research and consultancy ambitions finally to materialize.
Lloydshare would like to thank all clients who have assisted with our feedback requests, completed our surveys, and provided comment explaining their Change of Circumstances reports. It has all helped us develop comprehensive understanding of consumer behaviors and how behaviors can be incentivized and rewarded – which is, after all, what the Lloydshare product is all about!
October 2015 –Lloydshare Claims Come of Age!
Lloydshare Limited Incorporated is delighted to announce a piece of Lloydshare History! Our first matured Certificate, originally issued by Lloydshare Limited in 2005 under a ten year Plan, has now resulted in a successful claim and full pay-out. While tied originally to the purchase of an annuity product, this requirement was waived in 2010 and a single lump sum has been paid with no restriction on how it may be spent. Lloydshare reminds all claimants that any tax obligations arising from pay-outs must be resolved by them. Lloydshare premiums are fees paid to Lloydshare for enrollment purposes and do not represent individual investments. Lloydshare has always invested its own money and no funds are held, or ever have been held, in individual client names. Lloydshare pay-outs are paid as a reward for product loyalty, subject to Terms & Conditions, and do not in themselves represent any growth on individual investments, as Lloydshare does not invest on any client’s behalf.
Previous Product Designation Note
The Lloydshare Loyalty Repayment Plan was previously marketed and sold as ‘The Lloydshare Deferred Annuity,” and certificates quoting this product title are still valid.
An annuity is a form of investment entitling the investor to a series of annual sums. ‘Deferred Annuity’ is an annuity in which the annual payments commence only after a lapse of some specified time after the final purchase premium has been paid. For business reasons and due to favorable terms originally anticipated, Lloydshare originally proposed to invest all final pay-outs, when policies matured, in the purchase of an annuity for each eligible client. The lapse of time between the payment of the premium and the maturity date on each Certificate was the reason the product was designated ‘the “Lloydshare Deferred Annuity”. This title was descriptive, rather than definitive. The proposed value of annual payments was never projected to any client by Lloydshare.
Lloydshare retained the right to vary its investment practices at any time in order to achieve the necessary growth to achieve final payments. Our repayment amounts were originally intended to support the purchase of an annuity after the maturity date, according to the market options of the day. * However, many of our original clients expressed the desire to have cash rather than an annuity provided by Lloydshare. Alternatively, they preferred the option of sourcing their own annuity on the open market based on independent financial advice. As a result of this, focus was increasingly placed, in all our marketing, on a one-time sum being paid to eligible claimants on maturity, to dispose of as they chose. There gradually ceased to be any tie-in applied by Lloydshare requiring the Lloydshare Pay-out to be spent on an annuity.
With effect from January 1st, 2012, the “Lloydshare Deferred Annuity” was formally retitled the “Lloydshare Loyalty Repayment Plan”, and began to be offered for sale under the redesignated title at partner resorts. It is considered that the new title better reflects the spirit and intention of the Lloydshare product, which is a loyalty reward product.
No requirements of the product were reliant on the previous titling, and consequently, no Terms & Conditions applicable to the product or affecting our clients have changed as a result of the redesignation. Strict adherence to our Terms & Conditions has always been the key to a successful claim. Claims made against the previous product title of Lloydshare Deferred Annuity will still be honored by Lloydshare. *
Due to large stocks of the old styled certificates, please be aware that the old titling may still appear on the certificate issued for some time– an explanatory leaflet will accompany outdated styled certificates to explain the retitling.
Our clients preferring to move forward with an originally foreseen annuity may, of course, decide to purchase an annuity on the open market with their pay-out cash. This option provides an outcome commensurate with any of our previously issued marketing material, making reference to annuities. However, we would always suggest any such purchase is based on independent financial advice.
April 2010 – Removal of the Annuity Purchase requirement.
Lloydshare Limited’s original marketing material, as well as many of our early contracts, committed clients to the purchase, with their lump sum, of an annuity product sourced by Lloydshare Limited. Lloydshare Limited Incorporated does not support this requirement being placed on clients regarding the disposal of their lump sum pay-out. Lloydshare Limited Incorporated does not offer a financial product and will not source financial products on clients’ behalf, either as a business transaction or by way of a service. Lloydshare Limited Incorporated is not affiliated to any financial institution. As is emphasized in marketing material, we are not in any way associated with Lloyds of London or any institution bearing a similar sounding name. This undertaking being offered in advance of the maturity date of any of our loyalty products, Lloydshare Limited Incorporated confirms that the lump sum payable [subject to Terms & Conditions] is not required to be spent on the purchase of any annuity product, and that the sum payable will be issued to successful claimants without financial restrictions of any kind. It is emphasized that all questions of taxation payable on receipt of such lump sums fall to clients to resolve with the respective authorities in their country of domicile.
February 2009 – Statement of Purpose and Intent – Rentals and Resales
Previous references to a possible formal partnership between Lloydshare Limited Incorporated and any Rental and Resales Company may be disregarded. Lloydshare’s Board of Directors are NOT proceeding with discussions further and it is not proposed to re-open discussions. Clients will be aware that Lloydshare Limited Incorporated has at no time recommended to any of our clients the patronage of any named Rental and Resales Company, and has no plans presently to enter into partnerships, or offer a recommendation service, in the future. The Lloydshare Terms & Conditions do not commit Lloydshare to offering such advice to clients, and instead we recommend that they make use of the various on-line facilities available to assist them in sourcing rental services.
It should be clearly understood that, while it is possible to remain in Good Standing with a host resort and also to rent out weeks, it is not possible to remain in good standing if a resale takes place. For a member to sell their Vacation Ownership is a form of disposal that our loyalty product does not support. We strongly recommend discussions with our Customer Services Team in the event that clients are contemplating a resale option.
Renting out weeks may be permissible if clients remain in ownership and are adhering at all times with their host Vacation Club’s rules.
Staff changes at Lloydshare – Our valued contacts at partner resorts will be conscious of the recent departure of two of our International Sales Directors. Please be assured that replacements are presently in training, and that normal services will be restored very soon. We intend to liaise directly with resorts for the purposes of introduction to our new representatives, but in the meantime all inquiries for sales material and back-up may be directed to our Customer Services Team, using the contact details available on this website.
Our May 2008 Newsletter [available via the Home tab] commences what we plan to be a regular feature – focus on one of our Partner Resorts for an in-depth review of the benefits that Lloydshare Clients are enjoying! The partner resort in focus this issue, Krystal International Vacation Club, was Lloydshare’s first ever partner resort, and we are delighted to be promoting this highly rated Club’s facilities.
Clients are reminded of the recent send-out of our Spring Survey, emailed to clients around the start of March. The vast majority of these have been returned, but there are still some we have not received back. Lloydshare takes all client feedback seriously, and it helps us to represent vacationers during our regular discussions with partner resorts. Help Lloydshare to help you! Make your voice heard! Return the survey today, and please check your spam folders in case it was misdirected.
Lloydshare is excited to announce that discussions are taking place to formalize partnership arrangements with a new and dynamic rental company, whose services may be of interest to those of our clients whose Club Memberships afford the facility to rent out weeks and thereby secure additional income! Further information may be expected in our Spring 2008 Newsletter, and at this time selected clients will be invited to complete a survey covering a wide range of subjects arising from their experience as valued Vacation Club Owners. Lloydshare greatly values client feedback and insights, and prompt return of the survey is likely to be incentivized with a reward for the first completed surveys returned! Please watch out for the Spring 2008 Lloydshare Newsletter and the accompanying survey! For now, the team at Lloydshare is pleased to send you our very best greetings of the season!
April 2007 – Lloydshare Loyalty Reward Vouchers – reminder
Voucher holders are kindly reminded of the need to maintain annual registrations with Lloydshare Ltd Incorporated, and of the new contact details provided on this website. Any vouchers issued by the dormant company Lloydshare Ltd are still valid provided the Terms & Conditions are adhered to, with particular regard to annual registration and the prompt completion and return of surveys.
Change of Drop-Off address : Lloydshare’s London and California business addresses are closed and the following mail-in address, for the convenience of US and Canadian Clients, now applies:
In confirmation of our recent newsletter, Lloydshare Limited Incorporated is pleased to confirm its takeover from Lloydshare Limited of all past and on-going Lloydshare Limited business. All Lloydshare Limited clients have been transferred over to Lloydshare Limited Incorporated which shall henceforward deal with them in the spirit of the original contracts issued by Lloydshare Limited. All certificates issued previously by Lloydshare Limited will be honored subject to the Terms & Conditions appearing on the reverse, and no Terms & Conditions change as a result of the transfer to Lloydshare Limited Incorporated. Any future changes to the Terms & Conditions appearing on the reverse of the original certificates will be notified to individuals at their registered email address, and would have no force until such notification was provided.
*Terms & Conditions apply