Introducing Lloydshare
About Lloydshare
Lloydshare is a Panamanian company that works in partnership with selected Vacation Ownership resorts predominantly in Mexico, the Caribbean, Latin America and South-East Asia offering an exclusive and unique Loyalty Repayment product to Vacation Ownership members.
Lloydshare Consulting also provides expert and individually tailored guidance to many resort managers.
How Lloydshare’s Loyalty Repayment Plan Benefits Vacation Ownership [Timeshare] Resorts
Exclusive and high-quality Vacation Clubs are amongst the world’s most popular holiday choices and can prove to be a fabulous value. However, they are inherently a long-term investment, often representing a significant commitment.
No matter how luxurious the facilities, many resorts find that individuals lose their enthusiasm as years pass, the members age and their personal circumstances change. There is a business need to retain members that return reliably each year, paying the maintenance fees that continue to fund growth and investment, as well as supporting the local economy and levels of employment. By offering a product that encourages and rewards members for maintaining their Vacation Ownership, each Lloydshare sale has a direct benefit for host resorts.
How Lloydshare Benefits Vacation Ownership [Timeshare] Members
The Lloydshare Loyalty Repayment Plan complements the decision each Vacation Owner has taken to invest in securing those much-needed vacations each year. Lloydshare provides a direct inducement to get the most out of the Timeshare investment year after year. Specifically, it provides the opportunity to claim back the entire cost of the linked club membership.*
Liaison with Lloydshare is key throughout the lifetime of the plan, and the regular communication can provide additional benefits. No matter how luxurious the facilities, many resorts find that individuals lose their enthusiasm as years pass, the members age and their personal circumstances change. As well as assisting with our marketing, the sharing of de-personalized information through our survey facilities provides a channel for regular independent feedback. Lloydshare can use this not only in our consultancy work, but to urge industry improvements based on real-time customer experience.
The Lloydshare Business Plan
The Lloydshare team originally came together representing over 50 years of experience within the Vacation Ownership industry. This provided direct insight into one of the industry’s greatest challenges – customer retention. Industry records confirm that a high proportion of members do not maintain their memberships for the full term. Not all loyalty products are guaranteed to succeed and there are many reasons why some members will not, and often cannot, stay on board. Lloydshare calls this Fixed Breakage, and it represents a proportion of claims that will fall outside those that are eligible to be paid. No plan will succeed in persuading every member to stay on board throughout their membership term.
However, there is a significant proportion of members who have an active choice in how to deal with life’s challenges, and Lloydshare’s Loyalty Repayment Plan addresses the challenge of Flexible Breakage – those members who can be persuaded to stay, despite the range of reasons they may have for wishing not to remain for the full term. To date, Lloydshare has never failed to honor an eligible customer claim.
Over the years, Lloydshare has developed specialist market research and data analysis records which support its additional income stream from Lloydshare Consulting. Timely dialogue with our clients keeps us up to date with consumer preferences and concerns – and there is no better example of this than the impacts of Covid 19 in recent years.
To meet these business needs our Loyalty Plan stresses the importance of clients keeping in touch with us regarding factors that may impact on them retaining their Vacation Ownership, and the regular liaison of members with Lloydshare Customer Services is of significant value. However, respecting our client’s privacy has always been a Key Value at Lloydshare, and we take great care to depersonalize all client information gathered from surveys and research when formulating any trend-focused data.
Lloydshare’s long experience and unique position within the industry has been recognized consistently. We are regular attendees and contributors at Industry Forums offering comment and insights on developing trends. It is this potential to help steer the industry, and our appreciation of best industry practice, which has enabled the continuing growth of Lloydshare’s consultancy work.
The benefit we provide to resorts means that Lloydshare does not need a sales team to market our product. Some resort sales teams, marketing their own Vacation Ownership, now provide our product as a cost-free add-on because it enhances the value of their own sale. The simplicity of our product makes it more appealing to new customers than some of the products offered by our competitors. While margins are tight, the Lloydshare approach succeeds because it is focused, streamlined and efficient.
But the balance we strike – the Lloydshare Formula – remains a Trade Secret!
Lloydshare Customer Service
As Lloydshare operates within narrow profit margins, our expert, dedicated team is not focused on sales. Except in the case of upgrades, we do not accept direct sales. All our products are linked to vacation products marketed by third parties. Registered clients seeking to engage with Lloydshare should always do so via our Customer Services and not the Resort Customer Services.
With our plan there are minor obligations placed on our clients that assist with streamlining and the smooth running of our administration. It is imperative to protect the success of the company which guarantees our ability to pay out on every valid claim. While margins are tight, we nonetheless remain committed to providing our clients with top quality customer service in keeping with the highest industry standards.
*Terms & Conditions apply