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General Information

May 2023 – The World Health Organization has declared that the Covid Pandemic is officially over. So how is the Vacation Industry shaping?

Lloydshare Consulting reports that the travel industry still has a significant upside relative to the broader economic recovery that has so far taken place. This is because travel has only recently begun to recover to pre-pandemic levels compared with wider recovery, so there is still plenty of significant ‘catch up’ room!

Most encouragingly, China has now been released to the tourism field once more, and China represented the largest exporter of tourism in 2019, before the pandemic hit. This is great news for resorts, and good news for resorts is good news for all timeshare owners who have been, during the pandemic, so fearful about resort closures. So large a percentage of the tourist pie is bound to affect the future for Vacation Resort Planning. Pandemics may come and go, but the element of competition is always there when it comes to attracting consumers!

Competition in the vacation industry today has come in the form of Air B&B, and the quick and easy rentals available more and more, as people realize personal real estate assets to make money. We are seeing more resorts looking to provide equivalent short term rental options as the industry recovers.

An undoubted downside has been the labor reductions – those workers who left the travel industry – and companies that failed, plus consumers who have become used to ‘staycations’ and are preferring presently to opt out of travel. However, at the same time, what is being seen is a new type of tourist, one that is interested in customized travel products and looks for a whole new inspiration from a vacation experience.

Lloydshare Consulting is also reporting a markedly increased interest on the part of vacationers in making ethical choices, influenced by personal values, but the key message right now is that travel itself is returning with a red-hot level of demand. And that demand is being reflected in a regrettable decrease in flight bargains, even with bookings being made well in advance.

A challenge for Vacation Resorts is the new ‘Anywhere Traveler’ who has an almost specialist desire to vacation in little known locations. How the industry can rise to that preference is yet to be seen!

However an easier target to hit may relate to the industry’s new buzzword ‘Blended Travel’, which represents the desire many people have to blend vacationing with work, and is now believed to be something being actively requested by 2 out of 5 workers. Working from home became so familiar to us during the pandemic, why not work from your home resort too?
The concept of whole new approaches to vacationing flexibility has taken hold for many of us, and you can be sure that Lloydshare will continue to have its sights focused on the industry’s future!

November 2022

Clarification of our Terms & Conditions: Following a recent exchange with one of our valued clients, we would like to provide some reassurance over the stipulation to make reports of hospitalizations/rehabilitations that are included within some versions of the Terms & Conditions. Lloydshare does not require clients to include details of diagnoses or related health conditions when making such reports. Lloydshare respects client confidentiality, and only asks that clients report incidents of in-patient attendance. The reason for attendance is understood to be confidential and there is no requirement to disclose anything beyond having been an in-patient within the stipulated deadline. While Lloydshare may follow up on such reports with inquiries related to whether or not clients foresee an impact on the use of their Vacation Ownership, these inquiries do not require disclosure of personal medical history, and any information on medical history supplied will be regarded as having being submitted voluntarily, and not denoting any authority to release the information.

Lloydshare Consultancy Urges Patience – November 2021

At informal meetings and mini conferences across the industry, there has been much discussion of members cutting short their memberships in the belief that the tourist industry is not going to recover for many years. Lloydshare Consultancy representatives have confirmed that many of our clients have expressed similar concerns, but happily these are exactly the circumstances in which the value of the Lloydshare Product most clearly shows itself. Lloydshare Consultancy has urged patience at this testing time, and reminded clients that remaining loyal to the host resort is a key requirement to secure the pay-out on your Lloydshare Plan.

Terms & Conditions – September 2021

Certificates issued with 9 Series T&Cs [2021/22], Condition 9.2.4 [pertaining to currency devaluation] has been withdrawn and shall not apply.

No further action is needed by our clients with regard to that condition. If desired, confirmation of the withdrawal for individual cases will be supplied on request.

January 2021 – Resort Closures

Unfortunately, due to the Covid-19 Crisis, some Vacation Ownership resorts have been threatened with closure. As a result of this, many Lloydshare clients are concerned about their Lloydshare Plan. If the resort were to close before their Lloydshare plan matures where does that leave the client? The Lloydshare Loyalty Repayment Plan has no early surrender value, and our clients remain bound by all applicable Terms & Conditions throughout the term. However, we fully appreciate our clients’ concerns at this extremely challenging time.

Please see our FAQ section for more information on what Lloydshare takes into consideration in these unfortunate circumstances. The important thing our clients should remember is to please keep us informed, and retain all correspondence with the resort about the closure and the options that the resort offers.

December 2020

Sadly, the threat of COVID-19 has not yet receded, with many partner resorts reporting an on-going impact. Never has customer loyalty had more meaning for the tourist and hospitality industries. So many small and knife-edge businesses throughout the world are being affected by the present restrictions and diminished travel. Lloydshare is proud of the contribution it is making to a sustainable Vacation Industry. While we can make no predictions in the current climate, we nonetheless hope that, over the full duration of our client’s Vacation Ownerships, the present challenges will prove to represent a small cloud on an otherwise clear horizon. In these trying circumstances, Lloydshare takes this opportunity to wish all our Plan Holders and Partner Resorts the best possible holiday season!

Lloydshare Customer Service

April 2020 – COVID-19 News and Updates for Plan Holders

We have all found our lives and plans altered over the past few weeks due to the evolving crisis the COVID-19 pandemic has created. We have watched as the world goes through this pandemic country by country, and we are all dealing with daily uncertainties and concerns. These are difficult times in general and we wanted to take a moment and address all of these concerns.

In Mexico, all resorts/hotels have suspended operations for the month of April. Most resorts in Latin America have also closed sales and reservation offices. The decision to close resorts was made to “flatten the curve”, protect resort employees, guests and minimize the spread of the virus in the hope of reopening faster. Most resorts have taken measures to protect employees and provide salaries throughout the pandemic. These closures have affected call centers and reservations offices. This will ensure that your home resorts stay well maintained and in pristine condition for the eventual return of Members/Owners and guests.

Our business at Lloydshare is built on strong foundations. For the past 20 years we have been serving sales centers, resorts and our Plan Holders alike, providing quality service to all. Your Lloydshare Plan is secure, and when the time to utilize your benefit comes, we will be here to assist you! While our offices are closed, all of our staff members are working remotely to help provide service and answer all questions and concerns that arise. We know that now is not a time for travel. But we also know that your home resorts will look to welcome you back with open arms when these days are behind us.

Until then, from our family to yours, stay safe, stay healthy and we wish you well!

Lloydshare Customer Service

February 2020 – Introducing CCR Numbers!

The following change relates to Lloydshare’s response to client reporting, and has not affected the Terms & Conditions of any Lloydshare Product.

As our clients will be aware from their personal Plan Certificates, and the details provided on this website, the Terms & Conditions of all of our products require the timely reporting of specific life changing events that could potentially affect your use of the associated Vacation Club Membership, or other changes, such as contact details. The reporting of these things must, for audit reasons, always be done in writing from your personal email address registered with Lloydshare, and your report should always be acknowledged in writing by Lloydshare Customer Service [please note that our Service Delivery Standard for answering emails is two working days]. Telephone reporting has never been accepted, and please see our Frequently Asked Question section for confirmation of the process to follow if you wish to change your email address registered with Lloydshare.

The above process does provide a robust, mutually accessible audit trail demonstrating the date on which a change has been reported. We at Lloydshare do appreciate that email accounts do change, and that if a client needed to verify making the report at some future stage, it could prove inconvenient or tiresome to locate an email exchange from many years previously, and sometimes emails themselves are not entirely failsafe as a proof of exchange due to increasingly sophisticated styles of fraud.

To strengthen our security processes, therefore, Lloydshare has introduced a new practice with effect from February 1st 2020, of returning a Change of Circumstances Report [CRR] Reference Number for each change you notify. There are certain circumstances in which these numbers may not be issued when you first email us, for example if the information you have provided is incomplete and gives rise to further queries from our Customer Services Team. However, for each change of circumstances you report after February 1st 2020, you can expect to receive a CRR number as your personalized acknowledgment, and if you report a change without getting a CRR Number in return from our Customer Services Team, you should certainly get in touch. It is the acknowledgement from Lloydshare Customer Services which confirms a verified report in all cases.

The practical application of this policy change [i.e. the provision of CCR numbers in individual cases] will obviously demonstrate and highlight the process for clients making reports to Lloydshare, but this update is provided to explain the reason for the change. The enhanced security measure helps us to verify client reports in cases where this becomes necessary, and hopefully it provides our clients with greater reassurance. The issue of a CRR number is not a confirmation regarding the timeliness of a report, but an acknowledgement that a report has been made. If you report more than one change of circumstances in the same email, you should expect to receive more than one CCR Number in acknowledgment.

Lloydshare Attends ARDA World 2016

We had a great time connecting with our partners and enjoyed the company of new and old friends. We understand how important these get-togethers can be to network, look for ideas and find ways to improve our products and services.

Jan 2016 – Confirming the Success of the Lloydshare model!

We are very pleased to announce that the success of our product in increasing sales and promoting lasting loyalty has not only been recognized by new partner resorts, but has resulted in the re-introduction of an approach that was first trialed over ten years ago. As a purveyor of a Reward Program, Lloydshare faced an understandable and very natural credibility problem in its early days, with some clients, and even partner resorts, questioning whether we would remain for the long term. However, time has passed with no significant lapses in our service, and with successful claimants now receiving pay-outs, longevity is proving our credibility!

New partner resorts have taken the impressive step of purchasing from Lloydshare advance enrollment approval for their clients, as they can see from our track record how our product not only increases sales, but ensures our clients engage with Vacation Ownership for the full duration of our Plans. Many resorts are increasingly seeing the value we provide, and selected resorts have now taken forward a process of gifting our product to their clients, as they know they can effectively reap a loyalty reward themselves. Thanks to the Lloydshare incentive, resorts are assured of a reliable return of clients, and can invest and plan with greater confidence once they know their members are Lloydshare clients.

Lloydshare must emphasize, however, that no partner resort sells, or is authorized to sell, any Lloydshare product. Lloydshare clients have either purchased direct from us, or have been gifted by their resort the entitlement to enroll with us cost free, and subject to our enrollment Terms & Conditions. Notwithstanding, Lloydshare is delighted at this mark of confidence from key industry partners willing to fund the supply of our product in linkage with their own Vacation Ownership packages.

Lloydshare’s long experience and increasing expertise across the Vacation Ownership Industry is enabling our market research and consultancy ambitions finally to materialize.

Lloydshare would like to thank all clients who have assisted with our feedback requests, completed our surveys, and provided comment explaining their Change of Circumstances reports. It has all helped us develop comprehensive understanding of consumer behaviors and how behaviors can be incentivized and rewarded – which is, after all, what the Lloydshare product is all about!

October 2015 –Lloydshare Claims Come of Age!

Lloydshare Limited Incorporated is delighted to announce a piece of Lloydshare History! Our first matured Certificate, originally issued by Lloydshare Limited in 2005 under a ten year Plan, has now resulted in a successful claim and full pay-out. While tied originally to the purchase of an annuity product, this requirement was waived in 2010 and a single lump sum has been paid with no restriction on how it may be spent. Lloydshare reminds all claimants that any tax obligations arising from pay-outs must be resolved by them. Lloydshare premiums are fees paid to Lloydshare for enrollment purposes and do not represent individual investments. Lloydshare has always invested its own money and no funds are held, or ever have been held, in individual client names. Lloydshare pay-outs are paid as a reward for product loyalty, subject to Terms & Conditions, and do not in themselves represent any growth on individual investments, as Lloydshare does not invest on any client’s behalf.

Previous Product Designation Note

The Lloydshare Loyalty Repayment Plan was previously marketed and sold as ‘The Lloydshare Deferred Annuity,” and certificates quoting this product title are still valid.

An annuity is a form of investment entitling the investor to a series of annual sums. ‘Deferred Annuity’ is an annuity in which the annual payments commence only after a lapse of some specified time after the final purchase premium has been paid. For business reasons and due to favorable terms originally anticipated, Lloydshare originally proposed to invest all final pay-outs, when policies matured, in the purchase of an annuity for each eligible client. The lapse of time between the payment of the premium and the maturity date on each Certificate was the reason the product was designated ‘the “Lloydshare Deferred Annuity”. This title was descriptive, rather than definitive. The proposed value of annual payments was never projected to any client by Lloydshare.
Lloydshare retained the right to vary its investment practices at any time in order to achieve the necessary growth to achieve final payments. Our repayment amounts were originally intended to support the purchase of an annuity after the maturity date, according to the market options of the day. * However, many of our original clients expressed the desire to have cash rather than an annuity provided by Lloydshare. Alternatively, they preferred the option of sourcing their own annuity on the open market based on independent financial advice. As a result of this, focus was increasingly placed, in all our marketing, on a one-time sum being paid to eligible claimants on maturity, to dispose of as they chose. There gradually ceased to be any tie-in applied by Lloydshare requiring the Lloydshare Pay-out to be spent on an annuity.

With effect from January 1st, 2012, the “Lloydshare Deferred Annuity” was formally retitled the “Lloydshare Loyalty Repayment Plan”, and began to be offered for sale under the redesignated title at partner resorts. It is considered that the new title better reflects the spirit and intention of the Lloydshare product, which is a loyalty reward product.

No requirements of the product were reliant on the previous titling, and consequently, no Terms & Conditions applicable to the product or affecting our clients have changed as a result of the redesignation. Strict adherence to our Terms & Conditions has always been the key to a successful claim. Claims made against the previous product title of Lloydshare Deferred Annuity will still be honored by Lloydshare. *

Due to large stocks of the old styled certificates, please be aware that the old titling may still appear on the certificate issued for some time– an explanatory leaflet will accompany outdated styled certificates to explain the retitling.

Our clients preferring to move forward with an originally foreseen annuity may, of course, decide to purchase an annuity on the open market with their pay-out cash. This option provides an outcome commensurate with any of our previously issued marketing material, making reference to annuities. However, we would always suggest any such purchase is based on independent financial advice.

April 2010 – Removal of the Annuity Purchase requirement.

Lloydshare Limited’s original marketing material, as well as many of our early contracts, committed clients to the purchase, with their lump sum, of an annuity product sourced by Lloydshare Limited. Lloydshare Limited Incorporated does not support this requirement being placed on clients regarding the disposal of their lump sum pay-out. Lloydshare Limited Incorporated does not offer a financial product and will not source financial products on clients’ behalf, either as a business transaction or by way of a service. Lloydshare Limited Incorporated is not affiliated to any financial institution. As is emphasized in marketing material, we are not in any way associated with Lloyds of London or any institution bearing a similar sounding name. This undertaking being offered in advance of the maturity date of any of our loyalty products, Lloydshare Limited Incorporated confirms that the lump sum payable [subject to Terms & Conditions] is not required to be spent on the purchase of any annuity product, and that the sum payable will be issued to successful claimants without financial restrictions of any kind. It is emphasized that all questions of taxation payable on receipt of such lump sums fall to clients to resolve with the respective authorities in their country of domicile.

February 2009 – Statement of Purpose and Intent – Rentals and Resales

Previous references to a possible formal partnership between Lloydshare Limited Incorporated and any Rental and Resales Company may be disregarded. Lloydshare’s Board of Directors are NOT proceeding with discussions further and it is not proposed to re-open discussions. Clients will be aware that Lloydshare Limited Incorporated has at no time recommended to any of our clients the patronage of any named Rental and Resales Company, and has no plans presently to enter into partnerships, or offer a recommendation service, in the future. The Lloydshare Terms & Conditions do not commit Lloydshare to offering such advice to clients, and instead we recommend that they make use of the various on-line facilities available to assist them in sourcing rental services.

It should be clearly understood that, while it is possible to remain in Good Standing with a host resort and also to rent out weeks, it is not possible to remain in good standing if a resale takes place. For a member to sell their Vacation Ownership is a form of disposal that our loyalty product does not support. We strongly recommend discussions with our Customer Services Team in the event that clients are contemplating a resale option.

Renting out weeks may be permissible if clients remain in ownership and are adhering at all times with their host Vacation Club’s rules.

January 2009

Staff changes at Lloydshare – Our valued contacts at partner resorts will be conscious of the recent departure of two of our International Sales Directors. Please be assured that replacements are presently in training, and that normal services will be restored very soon. We intend to liaise directly with resorts for the purposes of introduction to our new representatives, but in the meantime all inquiries for sales material and back-up may be directed to our Customer Services Team, using the contact details available on this website.

May 2008

Our May 2008 Newsletter [available via the Home tab] commences what we plan to be a regular feature – focus on one of our Partner Resorts for an in-depth review of the benefits that Lloydshare Clients are enjoying! The partner resort in focus this issue, Krystal International Vacation Club, was Lloydshare’s first ever partner resort, and we are delighted to be promoting this highly rated Club’s facilities.

Clients are reminded of the recent send-out of our Spring Survey, emailed to clients around the start of March. The vast majority of these have been returned, but there are still some we have not received back. Lloydshare takes all client feedback seriously, and it helps us to represent vacationers during our regular discussions with partner resorts. Help Lloydshare to help you! Make your voice heard! Return the survey today, and please check your spam folders in case it was misdirected.

December 2007

Lloydshare is excited to announce that discussions are taking place to formalize partnership arrangements with a new and dynamic rental company, whose services may be of interest to those of our clients whose Club Memberships afford the facility to rent out weeks and thereby secure additional income! Further information may be expected in our Spring 2008 Newsletter, and at this time selected clients will be invited to complete a survey covering a wide range of subjects arising from their experience as valued Vacation Club Owners. Lloydshare greatly values client feedback and insights, and prompt return of the survey is likely to be incentivized with a reward for the first completed surveys returned! Please watch out for the Spring 2008 Lloydshare Newsletter and the accompanying survey! For now, the team at Lloydshare is pleased to send you our very best greetings of the season!

April 2007 – Lloydshare Loyalty Reward Vouchers – reminder

Voucher holders are kindly reminded of the need to maintain annual registrations with Lloydshare Ltd Incorporated, and of the new contact details provided on this website. Any vouchers issued by the dormant company Lloydshare Ltd are still valid provided the Terms & Conditions are adhered to, with particular regard to annual registration and the prompt completion and return of surveys.

June 2006

Change of Drop-Off address : Lloydshare’s London and California business addresses are closed and the following mail-in address, for the convenience of US and Canadian Clients, now applies:

REMOVED

March 2006

In confirmation of our recent newsletter, Lloydshare Limited Incorporated is pleased to confirm its takeover from Lloydshare Limited of all past and on-going Lloydshare Limited business. All Lloydshare Limited clients have been transferred over to Lloydshare Limited Incorporated which shall henceforward deal with them in the spirit of the original contracts issued by Lloydshare Limited. All certificates issued previously by Lloydshare Limited will be honored subject to the Terms & Conditions appearing on the reverse, and no Terms & Conditions change as a result of the transfer to Lloydshare Limited Incorporated. Any future changes to the Terms & Conditions appearing on the reverse of the original certificates will be notified to individuals at their registered email address, and would have no force until such notification was provided.

Helpful Hints & FAQs

I’m new to Lloydshare. What’s the enrolment process?

When Lloydshare Customer Services Team is notified of a new client, we are always provided with your registered home address and your email address. The first thing that happens is that you’ll receive an email asking you to confirm details of the other personal data we’ll be keeping on you, such as your contact phone number. Lloydshare takes the security of your data protection very seriously, and it is important to ensure the data we hold is accurate right from the start. You should respond confirming the data details as soon as you can, in order to ensure you are successfully enrolled without delay. This is your opportunity to change the email address we have been given if you want to use another email address as your primary means of contact with Lloydshare. Normally there is one email address used, even if there is more than one Plan Holder. A change of email can be arranged at this stage without your having to go through the strict security process that is applied if you change it after being enrolled. Once you have replied to the data check email, you should receive a Welcome Pack by mail within one calendar month. Your Certificate will be included.

Paying clients only

If we don’t hear back to our data check email within one month, we will proceed to send your Certificate to your registered home address, so that you have it and it can be studied, in good time. Therefore if you have not received a Plan Certificate within 2 months of becoming a Lloydshare Client, you should report this to the Lloydshare Customer Services Team without delay.

How exactly do I register a claim for the money?

The Claims Process is shown on the reverse of your personal Certificate. Once the maturity date has passed, simply mail us at our US Forwarding Address, saying that you wish to register your claim, enclosing copy ID for all Plan-holders, and enclosing the original Certificate. All Plan-holders should sign the letter to make the claim.

The Claim must be registered within the timeframe stated on your Certificate.

What does Lloydshare mean by maintaining my Vacation Ownership in ‘Good Standing’?

Lloydshare appreciates that the term ‘Good Standing’ may be considered a rather loose definition, and so is pleased to provide further clarification on precisely what we are expecting to see as regards how clients deserving of a loyalty reward maintain their Club Memberships.

While the concept of ‘loyalty’ might possibly suggest that some kind of limitation is being imposed on a client’s take-up of additional memberships at other Vacation Clubs, please be assured that Lloydshare makes no such restriction! However, we do expect that clients benefiting from our loyalty reward product will have participated to a reasonable extent with their linked membership over the duration of their Lloydshare Plan. From Lloydshare’s perspective, clients who do not engage in any way with their host resort for substantial periods cannot be regarded as being in Good Standing.

To be in ‘Good Standing’ at your Vacation Club means that your ownership has consistently brought clear value to your host resort in the following ways.

It is expected that you will engage regularly and make active use of your membership, returning at least once in any three year period falling within the period of your Lloydshare Plan, or engaging alternatively by utilizing an exchange program during any three year period, or perhaps by arranging for friends or relatives to utilize your own benefits, thereby providing some attendance at your host resort.
It is expected that you will attend promptly to any fees and charges without allowing them to become overdue, and obliging the resort to chase-up your payments.
It is expected that you will adhere to all the resort’s rules and regulations, which exist primarily to enable a great experience for fellow members, and further provide for good and cordial relations on all sides.
In the unfortunate event of your having cause to make a complaint against your resort, we hope that you will follow due procedure, working with the resort to seek a resolution, rather than publicizing accounts on social media before any related discussions have been completed.

This list is not exhaustive, and each membership record stands on its own merits. However we trust this interpretation of Good Standing is deemed both fair and reasonable, given the nature of our product, and that our clients will find it helpful when planning their vacations.

Lloydshare offers a loyalty reward, and wants to reward loyal Vacation Owners!

What if I forget to claim on my Lloydshare Plan in good time?

Your claim must be registered within the claim period specified on your personal Certificate – this will be a set, but substantial, period following the Maturity Date. Instructions for how to register your claim are written on the reverse of your Certificate. Claims will not be accepted after that period, as the Claims Process falls within a deadline. The reason for this is that a significant passage of time after a Plan has matured is likely to jeopardise our ability to conduct any necessary Validation Checks with due thoroughness, also the passage of time may make it increasingly challenging for clients to source any necessary documents needed. Most Lloydshare Plans run alongside the complete period of the associated Vacation Ownership, and at the claim stage, many clients may no longer be members at the partner resort. The viability of our continually paying valid claims relies on our streamlined working practices, strict adherence to policy, and a degree of cooperative input from our clients. In return, Lloydshare is providing very generous returns to every successful claimant and needs to plan for upcoming pay-outs, year by year. Backdated claims cannot be entertained, and once the claim period elapses, your Certificate will have no value. We therefore recommend that our clients should focus on the Claims Process in detail as the Maturity Date approaches.

How do I change my registered email address with Lloydshare?

If your email address registered with Lloydshare needs to be changed for any reason, you may attempt to email us from an unregistered address. We are unable to communicate with you by email until a new email address is correctly registered. To do this, please mail us a letter to confirm the new email address and include for security certified proof of identity and address. We will email an acknowledgment to your new email address to confirm we have updated our records.

You should always explain why these changes are being made. There may be other security measures to satisfy. Once the change is registered, we will only deal with that email address for you. Clients cannot have multiple individual email addresses registered, but more than one client can have the same email address registered with us.

If there is more than one plan-holder sharing a single email address registered with Lloydshare, it will be necessary for all the plan-holders to collaborate with the request to change the email address. All plan-holders need to sign the letter asking for the email address to be changed, and also, they all need to provide certified copy ID and proof of address, as a security measure.

The exception to this is in cases of relationship breakdown, when a single party sharing a joint email address may approach us asking to have a different email address for themselves from now on. Reasons for email address change requests should always be provided.

Lloydshare offers a Beneficiary facility. How does that work?

Many nominated beneficiaries wrongly assume that our product is a type of life assurance that guarantees an automatic pay-out on the death of the Plan-holder/s. However, as our clients will understand from their certificate, the Lloydshare Loyalty Repayment Plan [formally termed the Lloydshare Deferred Annuity] is a loyalty repayment product linked to Vacation Ownership at one of our Partner Resorts. The Plan is designed to run alongside a continuous active membership for the entire duration of the Lloydshare Plan.

Our plan-holders are able to nominate beneficiaries who can, in the event of the death of all plan-holders, register with us to take over the plan. Nominated beneficiaries must be living individuals : Trusts or estates cannot be treated as nominated beneficiaries as they are not able in any active sense to take over the loyalty plan.

Acceptance of Lloydshare’s Terms & Conditions is required; it is essential to understand the obligations that fall on you if you enter into a beneficiary contract with Lloydshare. In the event you apply to activate a beneficiary status, full details will be supplied.

What if a Plan-holder dies, and there is a surviving joint Plan-holder?

In the event of the death of a joint Plan-holder, all rights pass to the surviving Plan-holder. A surviving Plan-holder may opt to change the nominated beneficiary at any time during the lifetime of the Plan. A beneficiary cannot activate beneficiary rights to a Lloydshare Plan while any Plan-holders are still alive. When the death certificate is received by Lloydshare, we issue a confirmatory email and leaflet explaining how the change impacts the Lloydshare Plan. A surviving Plan-Holder may need to register a new email address to communicate with us.

I want to update some details, and my certificate suggests I should mail you – can’t I do that by email?

For your convenience, Lloydshare now accepts all update reports by email, with the sole exception of changes to email address. Email change requests need to be mailed in, with certified copies of ID and proof of address. This security measure is for your protection.

What if I want to upgrade my existing resort contract?

Your Lloydshare Certificate relates to the original membership specified on the Certificate, and to no other membership. If you are planning to upgrade that membership, you should get in touch with us to see how your Lloydshare Certificate might be affected. If Lloydshare is supporting the upgrade, there may be an additional premium payable, and upgrades can only be supported within 90 days of their start date. In short, if you are upgrading, talk to Lloydshare as soon as possible!

Can beneficiaries be changed?

Certainly! Please contact our Customer Services Team for details. Joint Plan-holders must both give consent to any changes and may change the beneficiaries as often as they wish during the Plan’s lifetime.

What if joint Plan-holders split up?

It is essential to let us know of relevant changes that affect your lifestyle or status – please see your certificate for complete information as the Plan is not transferable. We have informative leaflets that can be sent to you covering how things may be affected as regards your Lloydshare Plan. For example, one of the common issues is needing to change registered means of contact, which many couples share. After a break-up, it’s often necessary for individuals to have their own email address registered with Lloydshare, as previously an email address was being shared. This is covered by a security process for your protection. Once a split has been reported, we deal with the separated Plan-holders individually and do not treat either individual as representing the other from that point.

If I have breached the Terms & Conditions in some minor way, can I get an early indication on whether I will get my pay-out?

No claim is considered prior to the maturity date, and each claim is considered on its individual merits. Lloydshare does not give any undertakings on pay-out prior to the maturity date. Equally, any suggestion that a pay-out has been forfeited would naturally discourage a client from maintaining their outstanding membership in good standing. For this reason, it is Lloydshare policy to defer discussion of individual claims until they are registered after maturity. We remind our clients of the need to be familiar with the Terms & Conditions printed on the reverse of their Plan Certificates. We feel these are clear, brief, and simple to understand. They can be read through in around ten minutes!

Is there publicity when I get my pay-out?

Lloydshare does not share your pay-out details with any party unless required to do so for legal reasons or in cases where clients have indicated they are happy to share information in the form of reviews/testimonials.

What if I lose my Certificate and need a replacement?

The reason Lloydshare requires you to retain the original Certificate securely is that the information relevant to your plan is printed on the reverse. Not all Certificates have the same Terms & Conditions, and we honor the ones on your individual personalized Certificate. If you lose it, we can, of course, issue a new Certificate after due security, but the version may be different at that stage, and you would need to accept the new version as binding from that time. There is an administrative fee of $199 USD.

How do I know my updates have been acknowledged at Lloydshare?

The process is simple. You email us from your registered email address, and we provide an acknowledgment reply to that email, certifying that your reported update has been noted on file. Nothing further is necessary, although you may wish to retain that acknowledgment email for your own records. Our Customer Service Team cannot accept verbal reports over the phone; the update must come in writing via your registered email address, [unless you are reporting a change of email address, which needs to be done via mail as a security measure]. You should always expect to receive an acknowledgment, within 5 working days, to any update email sent to our Customer Services Team from your registered email address. If your reported change has not been acknowledged within 5 working days, please contact us by telephone, or via the contact form on the final tab of this website. Replacement certificates are not issued when you report changes, as it is the Terms & Conditions shown on your original certificate that apply to your Plan, and these are subject only to formal changes reported by Lloydshare to your registered email address.

In what sense is the Lloydshare pay-out ‘guaranteed’?

The Lloydshare guarantee is that the amount payable following a successful claim on maturity will not change, it is a set amount and not subject to market fluctuations. Lloydshare guarantees to pay every eligible claim*. Claimants are not eligible for pay-out if the requirements have been demonstrably breached. Lloydshare does not guarantee to pay ALL claims. We guarantee to pay claims where no demonstrable breaches have been identified by Lloydshare.

My Vacation Ownership terminates well before my Lloydshare Plan matures. Why must I wait so long for my pay-out?

This is an unusual situation, and not in truth a ‘frequently asked question’. It arises among premium paying clients who opted for paying a cheaper premium in relation to the duration of their Club Membership than one which was an exact match. Such an option is not always available, or supported, but can be of particular relevance if clients seek our approval to upgrading their club membership. Very often the initial trial period, around ten years, leads to a longer membership because Vacation Ownership is so great!

If the linked Club Membership is not upgraded, or extended, and terminates instead on the originally set date, and this is in advance of the maturity of the Lloydshare product, there is no facility to make an early claim. The cheaper premium required that claimants wait a longer period before claiming. The Terms & Conditions listed on the reverse of the certificate should still be adhered to, where applicable, until the maturity date.

Claims are not evaluated until after the maturity date, so if there is a period of years between the end of the Club Membership and the maturity date of the Lloydshare product, we would recommend that clients should safely retain documents that may be needed at the claim stage, such as receipts for maintenance payments and a copy of the original club membership paperwork.

What if my resort ceases to function?

In uncertain financial times, some clients are concerned for implications in this situation, and any query should begin with a check of the Terms & Conditons listed on the reverse of your Certificate.

Where the question is not answered clearly in that text, it means that you should get in touch with us as soon as you hear that your resort is likely to be closing down. In these difficult circumstances, a resort may be particularly dependent on continuing client loyalty and there are a few issues to be considered by Lloydshare before we can determine an appropriate way forward for our clients.

Is the closure temporary or permanent?
Will the business arrange alternative facilities for its members at another location?
Has the resort offered any type of settlement on your outstanding membership term, or made any offer in which continued membership of some type was available to you?
Is the business being bought out, along with its membership, and will it simply re-open under another name with your membership intact?

Lloydshare supports, where possible and appropriate, any actions that effectively keep a linked membership going, but it is important for affected clients to inform us promptly of these sorts of problems, particularly before coming to any settlement with the host resort.

I noticed my Certificate back mentions ‘legal proceedings’. What exactly does ‘legal proceedings’ mean?

The definition of legal proceedings can vary according to country, [and will often vary according to the type of on-line search/search engine used]. Anything involving possible attendance at court, and giving rise to a court reference number, would certainly be included. However, to answer directly, the definition of material legal proceedings used by Lloydshare is as follows:

Legal Proceeding means any action, suit, litigation, arbitration, proceeding [including any civil, criminal, administrative, investigative or appellate proceeding], hearing, inquiry, audit, examination or investigation commenced, brought, conducted or heard by or before, or otherwise involving, any court or other Governmental Body or any arbitrator or arbitration panel.

Working With Lloydshare

It will already be appreciated that the Lloydshare Loyalty Repayment Plan represents a tremendous value. Our rules have been fashioned specifically to complement the Vacation Ownership purchase to which your plan is linked, and to encourage your continual use of those privileges. * The relatively low percentage cost of your Lloydshare Plan has been achieved by simplifying administration at all levels. For example, our Customer Service Team deals only with our established clients. There are wider benefits, as well as cost savings, achieved by placing some minor obligations on our clients, and some of the conditions are there merely to assist our administrative streamlining. We like to think we are working in partnership with our clients, as well as resorts, to make Vacation Ownership a success for all sides!

It should be understood, however, that failing to meet the simple and achievable obligations set out can annul your Loyalty Repayment Plan. Particular attention is drawn to the fact that it is a requirement that clients must always maintain their linked Vacation Ownership in good standing, adhering completely to their club’s payment requirements and rules and regulations. Lloydshare reserves the right to make intermittent inquiries to resorts on this point, and we may require periodic information to be supplied by clients concerning the standing of their ownership [for example to prove maintenance payments].

Thanks to our long experience in the Vacation Ownership Industry, Lloydshare understands that reduced usage of Vacation Ownership can often result from life changes as the years pass. It is for this reason that our clients must report certain personal changes promptly to Lloydshare so that any relevant inquiries we deem appropriate can be initiated in good time. This requirement also enables Lloydshare to keep in touch with you in relation to your Plan. It allows us to offer possible marketing options, in accordance with your changing circumstances, and to recognize when feedback and information about the resort is worth sharing with our other Plan Holders.

Lloydshare may occasionally make changes to the Terms & Conditions, just as some of your personal data and records may change over the period of your Loyalty Repayment Plan. It is for this reason that individual Terms & Conditions are not printed on this website; the version of our Terms & Conditions which is printed on the reverse of your original certificate form the basis of the contract you have with Lloydshare. Accordingly, it should be noted that, irrespective of future variations contained in any updated guide, the details which appear on your personal Repayment Plan Certificate are those Terms & Conditions which are binding on your own Lloydshare Loyalty Repayment Plan. Therefore, it is necessary for you to retain your original Repayment Plan Certificate for submission at maturity, and for your own reference. Only changes and updates to the Terms & Conditions which are forwarded to you personally, via your email address registered with Lloydshare, will have any impact on the Terms & Conditions shown on your Certificate.

Lloydshare does not consider questions of breached conditions in advance of the maturity of any individual Plan. Our Customer Services Team are not able to consider individual cases and advise Plan Holders whether their Plans remain valid for payment. As can be readily understood, this policy is in part because we would at no stage wish to discourage any Vacation Club members from continuing their use of their Vacation Ownership. We strongly recommend that the reverse of your certificate is studied with care so that Plan Holders can evaluate for themselves how effectively they are meeting the requirements, throughout the lifetime of the Plan.

We hope you will find the terminology on your certificate clear and unambiguous. Should there be any questions on the exact meaning of any element Vacation Club Owners and Members are most welcome to contact Lloydshare by telephone or e-mail, and we shall be pleased to provide clarification.